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Frequently Asked Questions

Browse these commonly asked questions.

 

  • Can I consult with someone about my project before I get started?
    Please call us at 1-800-THE-BATH with any questions you have.
  • What is the typical bathroom budget that Kohler Designers work with for a remodel?
    Your Kohler Designer will work to deliver a design solution and scope that is within your budget whether you are planning to spend $5,000 or $60,000 on your remodel.
  • I’m building a new house; can I use KOHLER Bathroom Design Service to design my bathrooms?
    Absolutely. Our designers can help design bathrooms for new homes, home additions as well as bathroom remodels. Try us for your master bathroom, and consider us for all of the bathrooms in your home.
  • Is there a discount on the service for multiple bathrooms in the same home?
    Yes. Please contact us at 1-800-THE-BATH for discounted pricing on two or more bathrooms in your home, or view our Offers page for details.
  • What do I get for the $399 charge?
    For just $399, you will spend up to 3 hours with a Kohler designer discussing your bathroom design project and bringing your vision to life via video chat. In your final meeting with your designer, you will see a lifelike 3-D image of your new bathroom. You will then receive your comprehensive sample box in the mail. Your designer will provide you with a shopping list of products that you need for your remodel, a detailed floor plan of your new layout, a list of stores or showrooms where you can see the products before you buy, and a list of Kohler Installation Partners that can execute your remodel. Our goal is to make the design and remodel process as easy as possible for you.
  • How will I work with my Kohler Designer?
    Your designer will collaborate with you to develop your design during three online design meetings using WebEx or FaceTime. Meeting times are flexible and based on what is convenient for you. Your designer will work behind the scenes, take your feedback and guide you in the design process.
  • What makes Kohler the right choice for my project?
    Kohler Designers are trained in the latest bathroom design trends, bathroom budget planning and remodeling, National Kitchen & Bath Association bathroom standards and the latest products from the Kohler family of brands. From full master bath remodels to powder room refreshes, our designers have experience in a full range of projects.
  • How long does the typical KOHLER Bathroom Design Service take?
    Each KOHLER Bathroom Design Service includes up to three hours of design collaboration with your designer and provides a complete design delivered in 30 days. If you need or want to move faster, just let your Kohler Designer know, and we can work to meet your deadline.
  • What information will I need to provide to my Kohler Designer?
    You will share photos and measurements of your existing bathroom space. You’ll also have the opportunity to share any images that inspire you from sources like Houzz, Pinterest or ideas.KOHLER.com.
  • Am I obligated to use Kohler products?
    We want you to be completely delighted with your bathroom design and will recommend products that meet your budget and style. If we don’t have the Kohler product that is perfect for your design, we’ll let you know.
  • How does the 5% rebate on Kohler products work?
    At the end of your design service, you will receive a personalized shopping list of products for your bathroom design. Any KOHLER®, STERLING®, KALLISTA® or ROBERN® products you purchase from that list qualify for a 5% cash rebate.
  • Will I be connected with a contractor after the design service is completed?
    Yes; in many cities nationwide, we can connect you with a Kohler Installation Partner to help you implement your design. Our partners will seamlessly integrate your design into your remodel process.
  • Am I obligated to use a Kohler Installation Partner?
    No. While you are not obligated to use our network of Kohler Installation Partners, we do highly recommend them, as they are familiar with Kohler products and will be better equipped to help you achieve your design goals. However, you have complete freedom to choose your own contractor when your bathroom design service is complete.
  • I’m a Pro. How can I participate in the Online Bathroom Design Service?
    Professionals can partner with Kohler to sell discounted Bathroom Design Services as well as gain exclusive access to additional support to help specify Kohler product, get training for the latest products, and receive leads for remodeling and installation services. To learn more about the Kohler Partner Network visit Pro.Kohler.com.

Receive A 5% Cash Rebate

After you complete the design process and purchase your products from your personalized shopping list, you will receive a 5% cash rebate. This applies to all KOHLER®, STERLING®, KALLISTA® and ROBERN® products.

In many cases, this rebate will be worth more than the value of your Kohler Bathroom Design Service!

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  • Review by Bellevue, WA

    “It was a good experience.”

  • Review by Playa Vista, CA

    “The service was above and beyond anything my husband nd I expected!!!! LYNN Schrage IS INCREDIBLE”

  • Review by Random Lake, WI

    “They did a very, very good job.”

  • Review by Sandwich, MA

    “Great design service, enjoyed the process, loved the sample box and the Google Cardboard viewer for the 3D rendering.”

  • Review by Fresno, CA

    “Johanna was wonderful. She listened to my suggestions and added her own and the renderings turned out great.”