Frequently Asked Questions

Browse these commonly asked questions.


  • How long do I have to complete my Bathroom Design Service?
    Most Bathroom Design Services take less than 30 days to complete the 3 design consultations with a Kohler Designer. However, we understand life is busy, and you will have up to 60 days from the date you purchase your Bathroom Design Service to complete your 3 meetings with your Kohler Designer.
  • Can I consult with someone about my project before I get started?
    Please call us at 1-800-THE-BATH with any questions you have.
  • What is the typical bathroom budget that Kohler Designers work with for a remodel?
    Your Kohler Designer will work to deliver a design solution and scope that is within your budget whether you are planning to spend $5,000 or $60,000 on your remodel.
  • I’m building a new house; can I use KOHLER Bathroom Design Service to design my bathrooms?
    Absolutely. Our designers can help design bathrooms for new homes, home additions as well as bathroom remodels. Try us for your master bathroom, and consider us for all of the bathrooms in your home.
  • What do I get for the $499 charge?
    The price of your design service includes three virtual meetings with a Kohler Designer to discuss your bathroom design project and bring your vision to life. In your final meeting with your designer, you will see a photorealistic rendering of your new bathroom. You will then receive your comprehensive sample box in the mail. Your designer will provide you with a shopping list of products that you need for your remodel, a detailed floor plan of your new layout, a list of stores or showrooms where you can see the products before you buy, and a list of Kohler Installation Partners that can execute your remodel. Our goal is to make the design and remodel process as easy as possible for you.
  • How will I work with my Kohler Designer?
    Your designer will collaborate with you to develop your design during three online design meetings using WebEx or FaceTime. Meeting times are flexible and based on what is convenient for you. Your designer will work behind the scenes, take your feedback and guide you in the design process.
  • What makes Kohler the right choice for my project?
    Kohler Designers are trained in the latest bathroom design trends, bathroom budget planning and remodeling, National Kitchen & Bath Association bathroom standards and the latest products from the Kohler family of brands. From full master bath remodels to powder room refreshes, our designers have experience in a full range of projects.
  • How long does the typical KOHLER Bathroom Design Service take?
    Each KOHLER Bathroom Design Service includes three meetings for design collaboration with your designer and provides a complete design delivered in 30 days. If you need or want to move faster, just let your Kohler Designer know, and we can work to meet your deadline.
  • What information will I need to provide to my Kohler Designer?
    You will share photos and measurements of your existing bathroom space. You’ll also have the opportunity to share any images that inspire you from sources like Houzz, Pinterest or
  • Am I obligated to use Kohler products?
    We want you to be completely delighted with your bathroom design and will recommend Kohler products that meet your budget and style. If we don’t have the Kohler product that is perfect for your design, we’ll let you know.
  • How does the 2% rebate on Kohler products work?
    At the end of your design service, you will receive a personalized shopping list of products for your bathroom design. Any KOHLER®, STERLING®, KALLISTA® or ROBERN® products you purchase from that list qualify for a 2% cash rebate.
  • Will I be connected with a contractor after the design service is completed?
    Yes; in many cities nationwide, we can connect you with a Kohler Installation Partner to help you implement your design. Our partners will seamlessly integrate your design into your remodel process.
  • Am I obligated to use a Kohler Installation Partner?
    No. While you are not obligated to use our network of Kohler Installation Partners, we do highly recommend them, as they are familiar with Kohler products and will be better equipped to help you achieve your design goals. However, you have complete freedom to choose your own contractor when your bathroom design service is complete.
  • I’m a Pro. How can I participate in the Online Bathroom Design Service?
    Professionals can partner with Kohler to sell discounted Bathroom Design Services as well as gain exclusive access to additional support to help specify Kohler product, get training for the latest products, and receive leads for remodeling and installation services. To learn more about the Kohler Partner Network visit

Receive A 2% Cash Rebate

After you complete the design process and purchase your products from your personalized shopping list, you will receive a 2% cash rebate. This applies to all KOHLER®, STERLING®, KALLISTA® and ROBERN® products.

In many cases, redeeming the rebate will offset the design fee.

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We look forward to learning more about your project. A member of the Kohler Design Team will contact you shortly.

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  • Review by Gore, OK

    “We were so pleased that we are going to do another.”

  • Review by Wilmington, MA

    “I have a small bathroom and it needs to be redone with handi-capped and elderly access in mind. Kohler's original bathroom design, did not meet my needs. After I received my design package, they contacted me, as a follow-up, to make sure I was satisfied with my design. After chatting a bit about the package, they knew I wasn't satisfied with the original design, so they redesigned my bathroom to make sure that my design needs were satisfied. They went the extra mile to contact me and most definitely put a lot of work in to make sure I was happy with my final design. Thank you Kohler!”

  • Review by Hancock, WI

    “Erin did a fantastic job of listening to our ideas and developing a design that is amazing!!”

  • Review by Miamisburg, OH

    “I had almost given up on the idea of finding a designer to assist with my bathroom remodel, and then I found the Kohler online design service. This service provided everything I wanted and needed for my bathroom remodel. The process was easy, and the designer was exceptional.”

  • Review by Gig Harbor, WA

    “A brilliant design service. I can't believe we did this over the phone. Our designer was personable, at the same time professional. And NAILED it on the final design presentation. Thank you. Why isn't everyone taking advantage of this opportunity. Do u offer design services for the kitchen? Paula N”