Frequently Asked Questions

Browse these commonly asked questions.

  • How long do I have to complete my Bathroom Design Service?
    Most Bathroom Design Services take less than 30 days to complete the 3 design consultations with a Kohler Designer. However, we understand life is busy, and you will have up to 60 days from the date you purchase your Bathroom Design Service to complete your 3 meetings with your Kohler Designer.
  • Can I consult with someone about my project before I get started?
    Please call us at 1-800-THE-BATH with any questions you have.
  • What is the typical bathroom budget that Kohler Designers work with for a remodel?
    Your Kohler Designer will work to deliver a design solution and scope that is within your budget whether you are planning to spend $5,000 or $60,000 on your remodel.
  • I’m building a new house; can I use KOHLER Bathroom Design Service to design my bathrooms?
    Absolutely. Our designers can help design bathrooms for new homes, home additions as well as bathroom remodels. Try us for your master bathroom, and consider us for all of the bathrooms in your home.
  • What do I get for the $499 service fee?
    The price of your design service includes three virtual meetings with a Kohler Designer to discuss your bathroom design project and bring your vision to life. In your final meeting with your designer, you will see a photorealistic rendering of your new bathroom. Your designer will provide you with a shopping list of products that you need for your remodel, a detailed floor plan of your new layout, a list of stores or showrooms where you can see the products before you buy, and a list of Kohler Installation Partners that can execute your remodel. Our goal is to make the design and remodel process as easy as possible for you.
  • How will I work with my Kohler Designer?
    Your designer will collaborate with you to develop your design during three online design meetings using WebEx or FaceTime. Meeting times are flexible and based on what is convenient for you. Your designer will work behind the scenes, take your feedback and guide you in the design process.
  • What makes Kohler the right choice for my project?
    Kohler Designers are trained in the latest bathroom design trends, bathroom budget planning and remodeling, National Kitchen & Bath Association bathroom standards and the latest products from the Kohler family of brands. From full master bath remodels to powder room refreshes, our designers have experience in a full range of projects.
  • How long does the typical KOHLER Bathroom Design Service take?
    Each KOHLER Bathroom Design Service includes three meetings for design collaboration with your designer and provides a complete design delivered in 30 days. If you need or want to move faster, just let your Kohler Designer know, and we can work to meet your deadline.
  • What information will I need to provide to my Kohler Designer?
    You will share photos and measurements of your existing bathroom space. You’ll also have the opportunity to share any images that inspire you from sources like Houzz, Pinterest or
  • Am I obligated to use Kohler products?
    We want you to be completely delighted with your bathroom design. Your expert designer will create a bathroom design solution from our Kohler family of brands and exclusive collections, helping you create a space that is just right for your style and budget.
  • Will I be connected with a contractor after the design service is completed?
    Yes; in many cities nationwide, we can connect you with a Kohler Installation Partner to help you implement your design. Our partners will seamlessly integrate your design into your remodel process.
  • Am I obligated to use a Kohler Installation Partner?
    No. While you are not obligated to use our network of Kohler Installation Partners, we do highly recommend them, as they are familiar with Kohler products and will be better equipped to help you achieve your design goals. However, you have complete freedom to choose your own contractor when your bathroom design service is complete.
  • I’m a Pro. How can I participate in the Online Bathroom Design Service?
    Professionals can partner with Kohler to sell discounted Bathroom Design Services as well as gain exclusive access to additional support to help specify Kohler product, get training for the latest products, and receive leads for remodeling and installation services. To learn more about the Kohler Partner Network visit
  • This was the easiest and most amazing process! My designer quickly understood what we were try to accomplish. The fact that you can sit in your own home and meet with the designer via technology blew me away. In the past, my design experience was always very stressful, tedious and time consuming. It was better than I expected.
    —Vivian T., Virginia Beach, VA

Complimentary Planning Guide

Get expert advice from the Kohler Design Team on planning a well-designed bathroom.

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  • Review by Neptune Beach, FL

    “The service was great and I was very happy with my designer.”

  • Review by Deming, NM

    “I was surprised at the ease at which this took place in just three meetings.”

  • Review by Memphis, TN

    “Tracey was great to work with. She did a beautiful job of taking what I was looking for and putting it in a perfect design.”

  • Review by Lafayette, CA

    “My wife and I worked with your designer Erin Larose and found the whole experience wonderful.She is very professional and patient and was able to incorporate our ideas into the design while also bringing some fresh thinking and concepts to our project.”

  • Review by Mequon, WI

    “It was a really excellent process. We are very satisfied with the design and result.”